1

Screenshot of issue

Capture a screenshot of the issue, making sure to redact any sensitive information.

2

Steps to reproduce

Document the exact steps needed to reproduce the issue.

3

System Information

Retrieve system information from: Cursor > Help > About

4

VPN/Proxy Status

Note if you’re using a VPN or proxy like Zscaler.

5

Console Errors

Check developer tools console errors: 1. Open developer tools via: Cursor > Help > Toggle Developer Tools 2. Click Console 3. Look for any related errors

6

Logs

Access logs through one of these methods:

On Windows, find logs at:

C:\Users\<your-user-name>\AppData\Roaming\Cursor\logs

Or open logs folder via:

  • Ctrl + Shift + P (command palette)
  • Type and select Developer: Open Logs Folder

Alternatively, view logs in: Cursor > Terminal > Output > select Window or other Cursor options

7

High CPU or RAM/Memory Usage

If you’re experiencing performance issues with high resource usage:

  • Check number of enabled extensions
  • Disable non-essential extensions to identify problematic ones
  • Open Process Explorer (Cmd/Ctrl + Shift + P > “Developer: Open Process Explorer”) and share a screenshot
  • Share a screenshot of your system’s resource monitor (Activity Monitor on macOS, Task Manager on Windows, or System Monitor on Linux) showing Cursor’s resource usage
  • Verify if issue persists with minimal extension setup
Common IssuesGetting a Request ID